Know the Legal conditions before access
Our Legal notice explains who may access the account area, how we apply account checks and what happens when a policy request is raised. You must provide accurate account details and complete phone verification before account access is enabled; we may ask for additional checks when
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wallet activity needs confirmation. DANA, OVO, GoPay and QRIS appear as context for transaction records, while bank transfer and virtual account entries can be matched against the account holder details supplied to us. Access depends on local law, so availability may differ by location and circumstance.
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If a rule changes, we publish the applicable wording on this page and keep the request path available through account support.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.